Tips & Tricks
Just for Fun
Scenes from Above
Shots from Above
Around the World
How can we help you?
What’s in the box?
What’s on the aircraft?
What should I check before each flight?
Takeoff and landing procedures
How do I land my aircraft?
How do I prepare my X-Star drone for flight?
How to perform a firmware update
How long does the battery last?
How do I charge the battery and remote controller?
How will I know when the X-Star battery is getting low?
How do I properly use and maintain the battery?
How should I store and transport the battery?
How do I use the self-discharge battery function?
How do I discard a battery?
What should I do if the battery fails a firmware upgrade?
How do I attach the propellers?
What parts are compatible with both X-Star and X-Star Premium?
My motors won’t start
How to calibrate the aircraft’s compass
Can I take my X-Star on an airplane?
Camera & Gimbal
How do I remove and reinstall the gimbal?
How do I adjust the rolling speed of the gimbal?
How do I adjust the pitch angle of the gimbal?
My image is crooked, how do I fix it?
How to retrieve photos and video
What are the specifications for the XI-5S camera and gimbal?
What if my drone camera is powered off during recording?
Can the gimbal pan a full 360 degrees?
What are the camera modes I can choose from?
What should I know about the remote controller before I begin flying?
What is the proper antenna position for maximum RC control distance?
How long does a fully charged remote controller last?
How to reestablish a lost video connection on the X-Star
How to pair the aircraft and remote controller
How to calibrate the remote controller
How do I reconnect my remote controller?
What are the left and right controller commands?
What’s on the remote controller?
How do I ensure the compass is functioning correctly?
What is Teaching mode, and how do I use it?
How do I use autopilot?
What is Orbit, and how do I use it?
My aircraft drifts up/down/left/right
The number of GPS satellites is too low
Magnetic Interference error
Compass calibration has failed
My aircraft is behaving erratically during flight
I can’t see my video feed
What is the maximum altitude my drone can reach?
Where do I download the Starlink app?
What devices are compatible with the Starlink app?
How to reestablish the Wi-Fi network connection with the X-Star
What if I cannot connect to the X-Star’s Wi-Fi SSID?
How do I connect my X-Star to the Starlink app?
How do I connect my X-Star Premium to the Starlink app?
What are some basic safety tips?
Where should I fly my drone?
What are the requirements of a safe flying environment?
What is Failsafe mode and what are my panic buttons?
What do I do after a crash?
How to register your drone with the FAA
What if the mobile app closes during a waypoint mission?
Most Popular Articles
12-pin Gimbal Cable Replacement
Prepare for Flight
AEB Mode & HDR Photos
Prepare the Aircraft
Long Exposure Photography
Calibrate the Compass
Remote Controller Calibration
Create a Ticket
To help us serve you best, please be as detailed as possible. We aim to respond to all e-mails within two business days.
Select a Category
Safety & Regulations
Attach Image Field
Drop files here or
Accepted file types: jpg, gif, png, pdf, jpeg, tiff.
Please attach any images that would help illustrate your problem. These can be screenshots, photos, scans, or documents. (Up to 3 images , 2MB max each. Accepted file types: jpg, jpeg, png, pdf.)
This field is for validation purposes and should be left unchanged.
This iframe contains the logic required to handle AJAX powered Gravity Forms.
Copyright ©2017 Autel Robotics USA. All Rights Reserved.