This section contains information regarding technical support, repair service, and application for replacements or optional parts.
If you have any questions or concerns regarding our products, contact us by:
• Telephone: (844) 692-8835 (U.S.A.)
• Email: email@example.com
• In person: Local distributors or agents
If it is necessary to return your device for repair, fill in and submit the repair service form on https://www.autelrobotics.com.
The following information is required:
• Contact name
• Email address
• Mailing address
• Telephone number
• Product name
• Complete description of the problem with photo attachments
• For warranty repairs: Proof-of-purchase
• For non-warranty repairs: Preferred method of payment.
Autel Robotics’ support team will review your application within 72 hours after receiving your application. After a preliminary evaluation of the problem, our customer support will contact you for further updates or follow-ups.