How to retrieve photos and video

You’ve spent the day flying, and now you’re ready to download, edit, and share your photos and videos. You will need a USB memory card reader with a microSD card slot to transfer the files to your computer.

  1. Remove the microSD card from the card slot on the drone’s gimbal.
    Remove the microSD card from the card slot on the drone's gimbal.
  2. Insert the card into the card reader, and plug it into your computer’s USB port.
    Insert the card into the card reader and plug it into your computer's USB port.
  3. If your computer does not automatically display the card contents, open “My Computer” or “Macintosh HD” and double-click the microSD card drive. Locate the DCIM folder, and double-click to open it.
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  4. Select the files you would like to download, and copy them your desired destination folder.

If you are unable retrieve your pictures, please contact our customer service department.