Last Updated: April 12, 2023
Welcome to use the Autel Enterprise App ("the App") of Autel Robotics ("we" or "us")! We understand the importance of personal information to you, and will do our best to protect your personal information and data safely and securely. In view of this, fake rolex datejust we have formulated this Privacy Policy in accordance with applicable laws and regulations and national standards, and in accordance with the mature security standards of the industry.Please read, understand and agree to this Privacy Policy before using the App. By using the Autel Enterprise App, you consent to the privacy practices described in this Policy.
This Privacy Policy applies to the functions and services of the APP itself and does not apply to any products or services provided by any third party through the APP (hereinafter referred to as the "third-party services"). Before you choose to use a third-party service, you shall fully understand the product functions and privacy protection policies of third-party service.
This privacy guide will help you understand the following.
We may collect your information about you directly from you, from third parties, and automatically through your use of the Autel Enterprise App. This section describes the different types of personal information we collect from you and how we collect it.
The following is a high-level summary of the types of personal information we use:
You need to register an account to enjoy certain features or services. When you register or login in to the APP to use products, purchase products and services, we may ask you to provide the corresponding personal information, such as your name, email address, phone number, order information, payment method, etc.Autel Robotics will take reasonable and necessary measures to protect the security of the aforementioned information.
In order to ensure the proper implementation of the corresponding functions of our products and services, we will collect information about your device and how you and your device interact with the Autel Enterprise App and services, such information includes.
1.2.1 Device and Application Information. Such as device name, model number, device identifier (e.g. SN code, etc.), device activation time, hardware model, OS version, Google account, application version, software identifier, device and application settings (e.g. region/language/time zone/font/phone recording), etc.
1.2.2 Log Information. When you use the relevant functions of Autel Enterprise App, Autel Robotics will collect certain information with your consent and store it in local logs, such as registered user name, APP version, firmware version information, flight trajectory (including GPS location and altitude of the aircraft flight), action information of photo and video (excluding the photos taken), use of relevant functions or services Access time, access times, event information (such as detection results, errors, crashes, reboots, upgrades), etc. This information can be manually uploaded by the user to Autel Robotics' server.
1.2.3 Information You Upload to the Server of Autel Robotics. For example, product error records, repair requests, inspection records, etc. that you choose to report will be stored on the server for your quick access and review of relevant event progress or records.
Where permitted by law, Autel Robotics may also collect other information about you, your equipment or use of the services in other ways that will be explained to you at the time of collection, or with your consent.
Non- identifying information refers to information that cannot be used to identify individuals, such as the number of times a function is used, website visits, app downloads, product sales, etc. Autel Robotics will collect aggregated statistical information for the purpose of understanding how users use our products and services, so that we can improve our products and services and better meet their needs. Autel Robotics may, in its sole discretion, collect, use, disclose, and transfer non-identifying information for other purposes.
We strictly abide by the provisions of laws and regulations and the agreement with users, and use the collected information for the following purposes in accordance with the provisions of this Privacy Policy:
2.1 To Improve Products and Services and Conduct Data Analysis.
We may conduct statistics and analysis of product usage to improve our products and services, and conduct necessary business operations and data analysis, such as operating products or providing services, evaluating, maintaining and improving product functions, developing new products or services, and providing customer support. These statistics will not include any identifying information about you.
2.2 Security Assurance.
To ensure the security of your account, we will use relevant information to help improve the security and reliability of APP services, including detection, prevention and response to fraud, abuse, illegal behaviors, security risks and technical issues that may harm the APP or your account.
2.3 Communication with You.
We will use the information collected (such as email address, phone number, etc.) to communicate with you directly. We may let you know about upcoming changes or improvements to the Autel Enterprise App.
2.4 Provide Inquiries and Advertisements of Interest to You.
To contact you for administrative and informational purposes, including for customer service. We may send direct marketing such as communications, including updates on promotions and events, relating to products and services offered by us and by third parties we work with. If you are an individual or consumer we will only send you direct marketing with your consent or as permitted by applicable law. You may send unsubscribe requests or withdraw your consent at any time.
2.5 To comply with applicable laws, such as laws related to the use of unmanned aerial system (UAS) products or opening online accounts.
a) According to local laws and regulations, the following information should be received by us and transmitted to the relevant department: product identification code, real-name registration number, the spatial location (coordinate system type, latitude, longitude and altitude), time, speed, flight-path angle, accuracy, operational status indications, location of remote control (stations), flight purpose indications, and historical flight dynamics data, and so on. Please refer to your local authorities for more information regarding what types of information are subject to these requirements.
b) The following information should be collected and disclosed in accordance with EU regulations：the UAS operator registration number，the UAS operator registration number，the unique physical serial number，the time-stamp, the geographical position of the UA and its height above the surface or take-off point，the route course measured clockwise from true north and ground speed of the UA; the geographical position of the remote pilot or, if not available, the take-off point; and an indication of the emergency status of the UAS.
2.6 If you are located in the European Economic Area, we will only use your information when we have a valid legal ground, including when:
a) You have consented to the use of your information, for example to send you marketing communications.
b) We need to use your information to enter into or perform a contract with you, for example to deliver Autel Robotics products, to provide map services, or provide you with the customer support and other after-sales services.
c) We need to use your information to comply with a legal obligation, for example to comply with a court order, subpoena, or warrant.
d) We or a third party have a legitimate interest in using your information. In particular, we have a legitimate interest in using your information to understand and improve the App, and to monitor for and prevent fraud. We only rely on our own or a third party's legitimate interests to process your information when these interests are not overridden by your rights and interests.
2.7 For payment and delivery and order management
When placing an order on our online store, we will provide you with detailed information regarding the products/services you have purchased, the order number, the date and time the order was created, and the amount due for payment. Following placement of your order, you may select from various payment services offered by third-party payment institutions that partner with our online store (such as Paypal, credit, and other payment channels, hereinafter referred to collectively as "payment institutions"). Autel Robotics does not collect your personal information through the payment function itself, but we must share your order number and transaction amount information with these payment institutions in order to obtain the corresponding payment information (such as payment completion status, etc.) to assist you with completing the payment. Should you opt for our delivery service, either through online purchase or in-store purchase, our logistics partners (including DHL, UPS, EMS, Fedex, etc.) will utilize your order information (including the name, address, contact phone number of the consignee/service recipient) in the logistics process to ensure the safe and timely delivery of the products/services you have ordered. By placing an order with us, you acknowledge and agree to the use of your order information in accordance with the terms outlined in this section.
We will not disclose your information that we collect through the App to third parties except as described in this Policy or as we disclose to you at the time the information is collected. We may disclose information to third parties in the following circumstances:
3.1 We may share your information with our parent company, affiliates and subsidiaries globally when permitted by law, and necessary to provide you with Autel Robotics Products and Services.
3.2 Any information that you voluntarily choose to make publicly available by uploading it to a publicly accessible site or venue using the App (including sharing information on Autel Robotics' application or on Autel Robotics' online community forum, the "Autel Robotics Forum"), or that you otherwise elect to make public, will be available to anyone who has access to that content, including other users.
3.3 We work with third party service providers to provide payment facilitation, parcel transportation, application development, traffic monitoring or analysis, electronic messaging, and other services for us. We require these service providers to use or disclose the information they process on our behalf, only as necessary to perform services on our behalf or comply with legal requirements.
3.4 According to local laws and regulations, your device-related information, product location, and remote controller (ground control station) location may be transmitted to and received by individuals, companies, or organizations determined by aviation regulations to be appropriate receivers of such information. Please refer to your local authorities for more information regarding what types of your information are subject to these requirements.
3.5 We may preserve and disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a court order, judicial or other government subpoena, warrant or enforceable request.
3.6 We also reserve the right to preserve and disclose your information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activities, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the Autel Robotics Products and Services and any facilities or equipment used to make the Autel Robotics Products and Services available, or (v) protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others.
3.7 Information about our users, including information you provided and any information collected through the App, may be disclosed and otherwise communicated to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.
3.8 We may make certain aggregated, de-identified, or non-identifying information about users of the App available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; (iii) product safety analysis; or (iv) to assist such parties in understanding our users' interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality of the App.
The personal information we collect adopts the principle of necessity, that is we only collect the minimum information required for the purpose of that product's business functions. For personalized user experiences, you explicit consent will be required, and we fully follow any applicable data protection regulations in the US, such as California Consumer Privacy Act of 2018(CCPA).
In addition, We have taken reasonable and practicable technical security and organizational measures to protect the personal information collected in connection with the Services from unauthorized access, public disclosure, use, modification, damage or loss of personal information, include the followings:
(1) We encrypt the transmission channel using mainstream security technology means such as SSL/TLS. We regularly review our information collection, storage and processing practices (including physical security measures) to avoid unauthorized access to or tampering with various systems.
(2) We have appointed a person in charge of personal information protection,We have also established relevant internal control management processes, and we control access to personal information with strict authority based on the principle of minimal authorization, employees who have access to such information are subject to strict contractual confidentiality obligations, and if they fail to meet these obligations, they may be held legally responsible or have their relationship with us terminated. Access logs to personal data will be recorded and regularly audited. For employees who need to access sensitive personal information, their access rights will be approved by the person in charge of personal information protection or relevant management, access will be recorded, and technical measures will be taken to avoid illegal access, modification, copying, and downloading of personal information.
(3) We strictly select business partners and service providers, and implement the requirements on personal information protection into the business contract or audit and evaluation activities of both parties.
(4) Internal promulgation and implementation of data security management norms to clarify the protection standards and requirements for user data (including user personal information)
(5) We conduct security and privacy training courses, tests and campaigns to raise awareness among employees of the importance of protecting personal information.
(6) We adopt international and industry-recognized standards to protect your personal information, and actively pass relevant security and privacy protection certifications such as ISO 27001, and establish good coordination and communication mechanisms with regulators, third-party security service providers, and testing and certification agencies to timely resist and deal with information security threats and protect your personal information and privacy.
(7) If an information security event occurs with a very small probability, after the occurrence of the incident, we will inform you in a timely manner in accordance with the requirements of relevant laws and regulations: the basic situation of the security incident and the possible impact, the disposal measures we have taken or will take, the suggestions you can independently prevent and reduce the risk, the remedial measures for you, etc. We will promptly inform users about the incident by email, letter, telephone, push notification, etc. When it is difficult to inform the subject of personal information one by one, we will take a reasonable and effective way to publish the announcement. At the same time, we will also take the initiative to report the disposition of personal information security incidents and take measures to reduce any resulting risks in accordance with the requirements of regulatory authorities.
Except for certain products that are marked as "14+" or "for customers over the age of 14", Autel Robotics Products and Services are not directed to children under the age of 16. We do not knowingly collect information from children under the age of 16 without obtaining parental consent.
6.1 You may update, correct, or delete certain Autel Robotics account information and preferences by accessing your account preferences page, available through certain Autel Robotics Products and Services, including the autelrobotics.com and various mobile applications. If you receive commercial email or text messages from us, you may unsubscribe at any time by following the instructions contained within the email or text message. You may also opt out from receiving commercial email or text messages from us or object to be profiled by sending your request to us by email at sales@autelrobotics.com.
6.2 If you are located in the European Economic Area, you may also have the right to request access to additional information, including the right to request access to and receive certain information we maintain about you; to update or correct inaccuracies in the information we maintain about you; to receive a copy of the information which you provided for its transmission to another company; to object to the processing on grounds relating to your particular situation; and to have the information blocked, deleted, or erased, as appropriate.When we process personal data on the basis of your consent, you can also withdraw your consent. If you withdraw your consent, we will apply your preferences going forward, and this will not affect the lawfulness of the processing before you withdrew your consent.
Note, however, that if you exercise your right to object or your rights of blocking, deletion or to be "forgotten" or if you decline to share certain information with us, or if you withdraw your consent to our processing of information about you, we may not be able to provide to you some, or any, of the features and functionality of the App.
6.3 Likewise, if you close your Autel Enterprise App account, you will not be able to sign in to the app or access any of your information. However, you can open a new account at any time. Please note that while any changes you make will be reflected in active user databases within a reasonable period of time, we may retain all information you submit, as authorized under applicable law, for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so. In addition, if certain information has already been provided to third parties as described in this Policy, retention of that information will be subject to those third parties' policies.
If you wish to exercise any rights you have under applicable data protection law, including the right to access, amend or delete any information we hold about you, you may contact us at sales@autelrobotics.com.
6.4 We provide you with a way to cancel your account. If you meet the conditions of our Terms of Service and the relevant national laws and regulations, you can cancel your account through the account cancellation function of the application. After your account is cancelled, the server will automatically delete the uploaded logs and other information, and we will stop providing all or part of the services to you, and delete or anonymize your personal information upon your request, except as otherwise provided by laws and regulations.
6.5 In some business functions, we may make decisions based solely on non-human automated decision-making mechanisms, including information systems, algorithms, etc. If these decisions significantly affect your legal rights, you have the right to an explanation. If these decisions significantly affect your legal rights, you have the right to seek an explanation from us and we will provide appropriate remedies.
6.6 In responding to your request as described above, you may be required to provide a written request or otherwise prove your identity for security purposes. We may ask you to verify your identity before processing your request.
In principle, we do not charge a fee for your reasonable requests, but we will charge a cost for repeated requests that exceed reasonable limits, as appropriate. We may deny requests that are unnecessarily repetitive, require excessive technical means (for example, requiring the development of new systems or fundamental changes to current practices), pose a risk to the legal rights of others, or are highly impractical (for example, involving backups of information stored on tapes).
To ensure the stable operation of the APP or realize relevant functions, we may access the software development kit (SDK) provided by a third party to achieve the aforementioned purposes. We will strictly review the SDK from which our partners obtain personal information to protect your personal information security.
The relevant third-party SDK we access to are listed in the following directory. You can view the third-party privacy policy via the related link. Please note that the personal information processing type of third-party SDK may change due to version upgrade or policy adjustment. Please refer to their published official instructions.
https://docs.github.com/en/site-policy/privacy-policies/github-privacy-statement
https://docs.github.com/en/site-policy/privacy-policies/github-privacy-statement
| Third-party SDK List | |||
|---|---|---|---|
| SDK Name | Purpose of Use | Operating Entity | Privacy Policy |
| Firebase | Collect crash information, improve schedule statistics and push system notifications or important messages to you. | GitHub | https://docs.github.com/en/site-policy/privacy-policies/github-privacy-statement |
| SSZipArchive | Used to compress and compress files. | ||
| AFNetworking | Used for network requests. | ||
| Masonry | Used for automatic page layout. | ||
| MJRefresh | Used to realize the pull-down refresh control function. | ||
| MJExtension | A framework for the dictionary-to-model. | ||
| FMDB | It is used for database storage of airline tasks. | ||
| SDWebImage | Used to load network pictures and cache network pictures. | ||
| Alamofire | Used for network requests. | ||
| SnapKit | Used for automatic page layout. | ||
| RxSwift | Used to simplify asynchronous operations and events. | ||
| RealmSwift | It is used to implement the database function on the mobile phone. | ||
| CryptoSwift | It is used to encrypt data. | ||
| Protobuf | Used to serialize, or serialize, structured data. | ||
| OpenCV | Open Source Computer Vision Library. | ||
| JKSwiftExtension | Swift extensions, components, and protocols are commonly used. | ||
| IQKeyboardManager | About Codeless drop-in universal library allows to prevent issues of keyboard sliding up and cover UITextField/UITextView. | ||
| SwiftyJSON | SwiftyJSON makes it easy to deal with JSON data in Swift. | ||
| YYModel | High performance model framework for iOS/OSX. | ||
| mobile-ffmpeg-min-gpl | FFmpeg for Android, iOS and tvOS. Not maintained anymore. | ||
| okhttp | For network requests | ||
| retrofit | For network requests | ||
| gson | For serialization and deserialization of Json messages | ||
| arouter | Used for routing communication between components | ||
| glide | For image loading | ||
| multitype | Used for helping RecyclerView to render the list page | ||
| exoplayer | Used for certain fixed video playback | ||
| swipelayout | Used for sideslip deletion | ||
| lottie | For animation | ||
| commons-codec | Used for abstract algorithm, encoding, decoding and other functions | ||
| liveeventbus | For cross-module communication, message bus | ||
| MMKV | Used for simple data cache storage | ||
| XLOG | For log collection | ||
| Android-Debug-Database | Used in the development process, database debugging | ||
| FloatingX | The hover ball used to open the debugger | ||
Your information collected by the Autel Enterprise App may be transferred to and accessed by Autel Robotics entities and business partners globally to provide Autel Robotics Products and Services to you. We will provide the same level of protection as set forth in this policy regardless of the location of processing.
The products and services applicable to this Privacy Policy are provided by Autel Robotics.
Please note that this Privacy Policy does not apply to services provided by any third party. Your use of such third-party services is subject to the privacy policy of the third party. You shall carefully read and understand the privacy policy of the third party.
We may update this Policy from time to time. We will not reduce your rights under this Policy without your express consent.
For any updates or revisions to this Privacy Policy, we will display the changed Privacy Policy to you in the form of an announcement, push notification or pop-up window. If we make any material changes to this Privacy Policy in accordance with applicable laws and regulations, we will notify you through the appropriate channels and obtain your consent again.
This Agreement shall be implemented in accordance with the California Consumer Privacy Act and the American Data Privacy and Protection Act, etc.
No matter the terms of this Agreement are partially invalid or unenforceable for any cause, the remaining terms shall remain valid.
If you have any questions, complaints or suggestions about this Privacy Policy or personal information protection, you can contact us through any of the following ways:
a) Contact us through 400-800-1866 or compliance@autelrobotics.cn.
b) Send your issues to: 8th Floor, Block B1, Nanshan iPark, No. 1001 Xueyuan Avenue, Nanshan District, Shenzhen, Guangdong, 518055, China.
