You can still purchase Autel Robotics Care by contacting our Customer Service team for a functional inspection. If your unit passes inspection, then you will be able to purchase Autel Care. 

Please contact Autel Robotics customer service at (844) MY AUTEL or (844) 692-88 35, email to support@autelrobotics.com or contact the official dealers in your region. They will guide you the process.  

Please contact Autel Robotics customer service at (844) MY AUTEL or (844) 692-88 35, email to support@autelrobotics.com or contact the official dealers in your region. They will guide you the process.  

The services can be purchased by global users.

The two-way free shipping is available in Chinese mainland, United States, and the European Union. 

Outside these areas, customer needs to pay for one-way costs (including but not limited to taxes, logistics costs, etc.) due to transportation. When replacement is required, the customer can contact the local authorized agent/maintenance center in China, the United States and Germany for replacement service. 

* For Autel Care Standard, Autel Care Standard (2 Years), Autel Care Premium, Autel Care Premium (2 Years), Autel Care Premium (3 Years) :

  The Autel Care code is not activated and the refund request is raised within 7 days from the purchase day. 

* For Autel Care Standard Extension (2nd Year), Autel Care Premium Extension (2nd Year) : 

  The Autel Care code is not activated and the refund request is raised before the 1st year Autel Care expires.  

* For Dragonfish Care series : 

  The Services can be returned within 2 months after purchase, if no deduction is used. In such a case, handling fees which are 10% of the price will be deducted.