Frequently Asked Questions 
Frequently Asked Questions
We've put everything you need to get started with your device right here.
V1.7.0.51 Firmware Issue
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Upgrade fails or the pairing fails after upgrade. How to fix it?
Please download the firmware package here and upgrade by SD card:
https://drive.google.com/drive/folders/1C6M6VUchOfW-T_xvNHT3vhh5yRs6DDJQ
How to upgrade Aircraft by SD card :
1. Format an SD card and copy the "ModelX.uav" file into it .
2. After 1 minute of powering on the aircraft, insert the SD card into the aircraft.
3. If the aircraft's front arm light flashes blue and the rear arm light flashes green, it means that it has entered the upgrade mode, usually for 15 minutes.
4. Wait for the upgrade process, until the arm light stays on, it means the upgrade is successful. If the upgrade fails, you may see the red light on the arm light blinking slowly.
How to upgrade Remote Controller by U disk(SD card):
1. Format a U disk and copy the "RC79.uav" file into it.
2. Turn on RC and wait for 1 minute and then insert U disk.
3. Click "Confirm" to enter the upgrade interface, and then click "Update All".
4. Wait for the progress bar to scroll to 100%, restart RC, and check whether the RC version has been successfully upgraded to the target version.
5. If the upgrade fails, unplug the USB disk, restart RC, and upgrade again.
If the problem persists, please contact our customer service and provide the serial number of the aircraft and the problem description.
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The warning error code is 20006 or 10015.
Please restart the aircraft and try to upgrade by OTA again.
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The warning error code is 10006.
Please contact our customer service, provide the serial number of the aircraft and the problem description.
Firmware Upgrade
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What to do if unable to pair RC to aircraft after firmware upgrade?
Root cause:
If you can't pair RC to aircraft after a firmware upgrade, it's likely because the image transmission versions of the drone and remote controller are incompatible.
Solution:
To fix this, use an SD card to upgrade or downgrade the image transmission versions of both devices to ensure they are compatible.
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Manual firmware update if the over air fails
EVO II V1, V2, and V3 series, Nano, and Lite series :
The firmware upgrade for is done by inserting the SD card into the drone's card slot. There are no separate firmware packages for the drone Aircraft and remote controller. Instead, there is a single firmware package that includes both the drone Aircraft and remote controller firmware versions.
EVO Max series :
The firmware upgrade is done by inserting the SD card into the USB port of the remote controller. The EVO Max series has separate firmware packages for the drone Aircraft and remote controller, and there is no single firmware package that includes both.
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Firmware Upgrade Methods for Different Models
Aircraft Remote controller OTA Frequency Upgrade
of Simple Remote Control
(with screen + without screen)
OTA Frequency Upgrade
of Smart Remote Control
with Screen (6.4" + 7.9")
SD Card-based Aircraft Firmware Upgrade
SD Card-based
Simultaneous Upgrade
of Aircraft and Remote Control Firmware
Operation Method
for U-disk/Card Reader-based
Separate Upgrade
of Aircraft Firmware
in Remote Control
U-disk/Card Reader-based
Separate Upgrade
of Remote Control Firmware
Simultaneous Upgrade
of Aircraft and Remote Control Firmware
with U-disk/Card Reader
in Remote Control
EVO II V3 Series
6.4 inch Smart control
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EVO II V3 Series
7.9 inch Smart control
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EVO MAX Series
7.9 inch Smart control
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EVO II V2 Series
7.9 inch Smart control
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EVO II V2 Series
Simple Remote Control
(with screen)
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Nano Series
Simple Remote Control
(without screen)
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Lite Series
Simple Remote Control
(without screen)
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What are the firmware upgrade methods for each model?
EVO II V2, V3 series, EVO Max series:
Ensure that the battery level of both the aircraft and the remote controller is not lower than 25%.
Lite series:
Ensure that the battery level of both the aircraft and the remote controller is not lower than 30%.
Nano series:
Ensure that the battery level of both the aircraft and the remote controller is not lower than 50%.
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What are the signs of a firmware upgrade failure?
After the upgrade, the firmware version of some modules is V0.0.0.0.
After the upgrade, the firmware version of some modules is N/A.
The firmware was not upgraded to the desired version after the upgrade.
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If the firmware upgrade is completed but considered a failure.
If you can't re-enter the OTA upgrade interface after restarting the aircraft and remote controller, please use the firmware package for SD card upgrade operations.
You can download the firmware packages via our website for below models. Other models ,please contact our customer service for further help.
EVO II Enterprise : https://www.autelrobotics.com/doc/547/
EVO II Dual 640T : https://www.autelrobotics.com/doc/549/
EVO II RTK Series : https://www.autelrobotics.com/doc/551/ -
If devices cannot power on or enter the operating system after a firmware upgrade.
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If there is no download progress during an OTA firmware upgrade.
If the firmware package cannot be detected or downloaded, try restarting the device and changing the Wi-Fi hotspot or using a mobile network. Ensure a stable internet connection.
If you encounter error codes, refer to the common firmware upgrade error codes and their corresponding solutions. If you still need help, contact customer service and provide the error code.
NO. Common fault codes and corresponding troubleshooting methods CODE_M_4 Response result error; Recovery method: Restart the remote control and the aircraft, then try again. CODE_M_5 The remote control and the aircraft are not connected; Recovery method: Re-pair the frequency between them and try again. CODE_M_2 CODE_M_1 Message parsing error; Recovery method: Restart the remote control and the aircraft, then try again. CODE_M_3 Upgrade response timeout; Recovery method: Restart the remote control and the aircraft, then try again. CODE_20014 Failed to upload the upgrade package; Recovery method: Restart and try again. CODE_20017 The upload progress has not been updated for 2 minutes, indicating a blockage in the upload process; Recovery method: Restart and try again. CODE_10001 Unable to upgrade during flight; Recovery method: Land the aircraft or stop the propellers, then proceed with the upgrade. CODE_10006 Product model mismatch; Recovery method: Please confirm if the current product and the current upgrade package are compatible. CODE_10003 Product package verification failed; Recovery method: Please restart and try again. CODE_10004 Product package file missing; Recovery method: Please restart and try again. -
If the firmware package cannot start installation during an OTA firmware upgrade.
Ensure sufficient battery power in the aircraft and remote controller.
Make sure the aircraft is not in flight mode.
Ensure the aircraft's motors are not running.
Avoid connecting the aircraft or remote controller to a computer via a data cable during the upgrade process.
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OTA Upgrade of Simple Remote Control (with screen + without screen)
Ensure that the batteries of the aircraft and remote control are fully charged.
Ensure that the aircraft is not in flight mode.
Ensure that the motors of the aircraft are not spinning.
Ensure that the aircraft is not connected to the computer data cable.
Pair the aircraft with the remote control.
Connect the mobile device to the remote control and ensure a stable connection.
Confirm that the mobile device has access to the internet.
Check for updates in the app.
If the four arms of the aircraft flash, it indicates that it is in upgrade mode.
Wait for the app to prompt that the upgrade is complete.
Leave the aircraft idle for 1 minute.
Restart the aircraft and remote control.
Pair the aircraft with the remote control again.
Check if the firmware version is correct.
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OTA Upgrade of Smart Remote Control with Screen (6.4" + 7.9")
Ensure that the batteries of the aircraft and remote control are fully charged before upgrading or downgrading.
Ensure that the aircraft is not in flight mode.
Ensure that the motors of the aircraft are not spinning.
Ensure that the aircraft is not connected to the computer with a data cable.
Pair the aircraft with the remote control.
Connect the remote control to Wi-Fi (make sure there are no restrictions on accessing any websites in the network environment).
Find and click on the "Version Upgrade" button in the menu.
Software Updates under General > Software Updates > App > Android > Aircraft Firmware
If all four arms of the aircraft flash, it means that it has entered the upgrade or downgrade mode.
Wait for the app to prompt that the upgrade is complete.
Leave the aircraft idle for 1 minute.
Restart the aircraft and remote control.
Put both the aircraft and remote control into pairing mode again.
Check if the firmware version is correct.
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SD Card-based Aircraft Firmware Upgrade in aircraft
Ensure that the batteries of the aircraft and remote control are fully charged before upgrading or downgrading.
Ensure that the aircraft is not in flight mode.
Ensure that the motors of the aircraft are not spinning.
Ensure that the aircraft is not connected to the computer with a data cable.
Format the SD card and copy the aircraft firmware package into it.
After 1 minute of powering on, insert the SD card into the aircraft.
If all four arms of the aircraft flash, it means that it has entered the upgrade or downgrade mode.
Wait for the arms of the aircraft to stay lit continuously, indicating that the aircraft upgrade is complete.
Leave the aircraft idle for 1 minute.
Restart the aircraft.
Put both the aircraft and remote control into pairing mode.
Check if the firmware version is correct.
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SD Card-based Simultaneous Upgrade of Aircraft and RC Firmware in aircraft
Ensure that the batteries of the aircraft and remote control are fully charged before upgrading or downgrading.
Ensure that the aircraft is not in flight mode.
Ensure that the motors of the aircraft are not spinning.
Ensure that the aircraft and remote control are not connected to the computer with a data cable.
Pair the aircraft with the remote control.
Format the SD card and copy the aircraft and remote control firmware packages into it.
After 1 minute of powering on, insert the SD card into the aircraft.
If all four arms of the aircraft flash, it means that it has entered the upgrade or downgrade mode.
Wait for the upgrade progress bar to complete.
Leave the aircraft idle for 1 minute.
Restart the aircraft and remote control.
Put both the aircraft and remote control into pairing mode.
Check if the firmware version is correct.
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SD Card-based Separate Upgrade of Aircraft Firmware in Remote Control
Ensure that the batteries of the aircraft and remote control are fully charged before upgrading or downgrading.
Ensure that the aircraft is not in flight mode.
Ensure that the motors of the aircraft are not spinning.
Ensure that the aircraft is not connected to the computer with a data cable.
Pair the aircraft with the remote control.
Format the SD card and copy the aircraft firmware package into it.
Insert the SD card into a card reader.
Insert the card reader into the USB port of the remote control.
The app interface on the remote control will prompt for an upgrade. Select "Confirm Upgrade".
In the firmware upgrade interface in the app, select the "Confirm Upgrade" button.
If all four arms of the aircraft flash, it means that it has entered the upgrade or downgrade mode.
Wait for the app to prompt that the upgrade is complete.
Leave the aircraft idle for 1 minute.
Restart the aircraft and remote control.
Check if the firmware version is correct.
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SD Card-based Separate Upgrade of RC Firmware in Remote Control
Ensure that the batteries of the aircraft and remote control are fully charged before upgrading or downgrading.
Ensure that the aircraft is not in flight mode.
Ensure that the motors of the aircraft are not spinning.
Ensure that the remote control is not connected to the computer with a data cable.
Format the SD card and copy the remote control firmware package into it.
Insert the SD card into a card reader.
Insert the card reader into the USB port of the remote control.
The app interface on the remote control will prompt for an upgrade. Select "Confirm Upgrade".
In the firmware upgrade interface in the app, select the "Confirm Upgrade" button.
If the battery indicator light on the remote control flashes, it means that it has entered the upgrade or downgrade mode.
Wait for the app to prompt that the upgrade is complete.
Leave the aircraft idle for 1 minute.
Restart the remote control.
Check if the firmware version is correct.
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SD Card-based Separate Upgrade of Aircraft and Remote Control Firmware in Remote Control
Ensure that the batteries of the aircraft and remote control are fully charged before upgrading or downgrading.
Ensure that the aircraft is not in flight mode.
Ensure that the motors of the aircraft are not spinning.
Ensure that the aircraft and remote control are not connected to the computer with a data cable.
Pair the aircraft with the remote control.
Format the SD card and copy the aircraft and remote control firmware packages into it.
Insert the SD card into a card reader.
Insert the card reader into the USB port of the remote control.
The app interface on the remote control will prompt for an upgrade. Select "Confirm Upgrade".
In the firmware upgrade interface in the app, select the "Confirm Upgrade" button.
If all four arms of the aircraft flash, it means that it has entered the upgrade or downgrade mode.
Wait for the app to prompt that the upgrade is complete.
Leave the aircraft idle for 1 minute.
Restart the aircraft and remote control.
Check if the firmware version is correct.
Flyaway and Crash
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My aircraft flew away. What should I do?
If your aircraft got lost during the flight, please contact our customer service support for help.
Please provide below information:
- The date when the flyaway occurred and how it occurred.
- Serial number of the aircraft.
- Upload the flight record and send us the APP account information.
How to upload flight record:
Autel Sky ：Click here for tutorial video
Autel Explorer ：Click here for tutorial video
Autel Enterprise ：Click here for tutorial video
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My aircraft was crashed. What should I do?
If the aircraft is crashed, please contact our customer service for help.
Please provide below information:
- The date when the crash occurred and how it was crashed.
- Serial number of the aircraft.
- Pull the flight log and send to us.
How to pull the flight logs:
EVO Max 4T by APP : Click here for tutorial guide
EVO Max 4T by SD card ：Click here for tutorial video
V3 Series ：Click here for tutorial video
Nano Series ：Click here for tutorial video
Lite Series ：Click here for tutorial video
Live broadcase
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Which remote live streaming platforms does Autel Explorer APP support?
Platforms that support RTMP live streaming (you can contact the staff of the corresponding live feed platform to confirm whether the platform supports RTMP live streaming)
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How to use the Live in Autel Explorer APP
Find the Live section in the settings, turn on the Live switch, and paste in the RTMP address obtained from the live feed platform into the "RTMP address"
No Fly Zone
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How can I unlock the NO FLY ZONE
Please visit below official website to complete the application to unlock the restriction.
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My aircraft cannot fly in restriction zone after I submitted NFZ application.
1. Your application will be reviewed within 24 hours after the submission. Restriction unlock will be done within 48 hours if the request gets approved.
2. Please make sure your aircraft is in GPS mode when flying.
3. Please check the map in your Autel APP to see whether the current location is in UNLOCK zone.
Taking photos and photography
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How to get the shooting raw files?
For Nano and Lite series, you can fast download the shooting raw files via WIFI.
For EVO II series, you will need to use a data cable to connect the aircraft and get them.
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Can I shoot a picture while recording a video ?
Yes, it is supported in Nano and Lite series, while EVO II series do not support.
Others
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Whether the obstacle avoidance is effective when “Return to Home” is triggered?
In the environment where visual sight and the ambient light is in good condition, the obstacle avoidance takes effect when “Return to Home” is on.
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Whether the obstacle avoidance still works when it was turned off and the “Return to Home” is on?
The obstacle avoidance, which will turn on when “Return to Home” is triggered, takes effect in the environment where visual sight and the ambient light is in good condition.
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Does Autel aircraft support multiple control?
Autel aircraft does not support multiple control.
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I can not activate my Autel Care.
Please ensure your drone is meet with Autel Care activation condition. (Serial number and service key is different.Please distinguish between the number 0 and letter O.)
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Am i going to use my real-name for registration?
Please follow your local policy to register the drones.
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Can I use the same account to log in Autel Sky and Autel Explorer ?
Yes, you can use the same account.