Autel Robotics Care Premium
Autel Robotics Care · Premium
Autel Robotics provides consumers with quality assurance services that meet the requirements of
regional laws and regulations. During the warranty period, our company provides free quality
assurance
for problems caused by product quality defects. Autel Robotics Care is mainly for damage that
occurs accidentally under normal use.
Exclusive Benefits
Free repair and replacement,
unlimited times
Aircraft that participates Premium Care plan can enjoy unlimited free repair or replacement services within the coverage limit until the coverage limit is used up.
Coverage Limit Sharing！
One aircraft corresponds to one Autel Care account. The coverage limit of Autel Care Premium for multi aircrafts activated at the same time can be shared.
Extended Aircraft Warranty
Autel Care service for the 2nd year or more than one year, can extend the warranty period of your aircraft (apart of batteries).
Water Damage Protection
Autel Robotics Care offers water damage protection, thus you can fly confidently near mountains, rivers, lakes and seas. The aircraft will be replaced if its damaged by water
Two-way Free Shipping
Autel Robotics Care provides you with free shipping and delivery services that are efficient and hassle free.
* The two-way free shipping service is only available to customers in America,
Chinese mainland and European Union.
Customers in other countries and regions need to pay one-way logistics and customs
fees.
Schemes of Autel Robotics Care Premium
| Autel Robotics Care | Autel Care Premium (1st Year) | Autel Care Premium Extension (2nd Year) | Autel Care Premium (2 Years) | Autel Care Premium (3 Years) |
|---|---|---|---|---|
| Effective service time | 1 year | 1 year | 2 years | 3 years |
| Purchase conditions | Meet ONE of the following conditions : 1. The new aircraft is not activated. 2. The aircraft is activated within 48 hours. 3. Pass the official functional evaluation in warranty period. | Meet ALL of the following conditions : 1. Purchased Autel Care Premium and it is still effective. 2. Have not purchased Autel Care Premium (2 Years); 3. 30% or more coverage limit remain unused in Autel Care Premium account (Apart of sharing credits). | Meet ONE of the following conditions : 1. The new aircraft is not activated; 2. The aircraft is activated within 48 hours. 3. Pass the official functional evaluation in warranty period * Have not purchased Autel Care Premium Extension (2nd Year) | Meet ONE of the following conditions : 1. The new aircraft is not activated. 2. The aircraft is activated within 48 hours. 3. Pass the official functional evaluation in warranty period. * Have not purchased Autel Care Premium Extension (2nd Year) or Autel Care Premium (2 Years) |
| Coverage Limit Rules | · Unlimited times of free repairs/replacements within the coverage limit. · coverage limit sharing of several aircrafts activated at the same time. | · Unlimited times of free repairs/replacements within the coverage limit. · Coverage limit sharing of several aircrafts activated at the same time. · Unused coverage limit in the first year can be extended to 2nd year. | · Unlimited times of free repairs/replacements within the coverage limit. · Coverage limit sharing of several aircrafts activated at the same time. | · Unlimited times of free repairs/replacements within the coverage limit. · Coverage limit sharing of several aircrafts activated at the same time. |
| Warranty Period of the Aircraft | 1 year | Total 2 years | Total 2 years | Total 3 years |
| Purchase rules | Only customer who ever purchased Autel Care Premium, can buy Autel Care Premium Plus. Customer who ever purchased Autel Care Premium(2 Years/3 Years) , cannot buy Autel Care Premium Extension. | |||
| Compatible models | Enterprise Products : EVO II Pro RTK , EVO II Pro Enterprise, EVO II Dual 640T, EVO II Dual 640T Enterprise , EVO II Dual 640T RTK , EVO Max 4T | |||
How to buy
Please contact Autel Robotics customer service at (844) MY AUTEL or (844) 692-88 35, email to support@autelrobotics.com or contact the official dealers in your region.
Service process
Customer completes the payment
Customer receives the coverage limit details by email
repair or return is required
Customer contacts customer service for repair or return service.
Customer Service deducts the corresponding coverage limit, and sends email confirmation to customer.