Effective Date: September 4, 2025
Autel Robotics Co., Ltd. and its affiliates (hereinafter referred to as "Autel Robotics" or "we") are committed to protecting your privacy. This Privacy Policy applies to all products and services (collectively referred to as the "Services") where we process personal information, excluding services operated independently by third parties or their linked websites/apps.
You are advised to review this Privacy Policy periodically. We may periodically update this Privacy Policy to reflect changes in its personal information processing practices related to the Services or changes in applicable laws. Notices of significant changes to the Privacy Policy will be posted in advance on our website or on your device, with the latest update time indicated at the top of the policy. The most recent version will always be available at: https://www.autelrobotics.com/privacy/
In addition to this Privacy Policy, we may provide specific privacy statements for certain Services or jurisdictions. Such statements will be provided to you when using the relevant Services. If there is any discrepancy between the terms of this Privacy Policy and any specific privacy statement, you should refer to the specific privacy statement for information on our use of your personal information.
Before using our Services, please read and fully understand this Policy. Only after confirming your understanding and agreement with this Policy, should you proceed with using our Services. If you do not agree to the terms, please cease using the relevant Services.
When you use our Services, personal information may be collected. The types of data collected vary depending on the Services you use. We will not share or disclose your information to third parties without your authorization, except as required by applicable laws. We will only collect and use your personal information for the purposes described in this statement. The personal information that may be collected includes:
(1) When creating an account or profile, you may be required to provide your phone number, email address, custom username, and password. This information is used for identity verification, account security, and service provision.
(2) When purchasing our Services, you may need to provide your name, contact information, address, Unified Social Credit Code, business license, and bank card number. This information is used for order creation, payment processing, logistics, and to ensure the smooth completion of transactions. If you wish to obtain an invoice, additional information such as your name, company name, company taxpayer identification number, address, phone number, and bank name and account number may be requested.
(3) To handle customer service requests, we may require certain information to verify your identity, such as the service requested (including repair history) and related communication records (including your chat logs and correspondence).
The following is a high-level summary of the types of personal information we use:
In addition to the information you provide directly, we may also collect information about your use of Services through the software on your device and other methods. This information includes:
(1) Device Information: Information about your device, including hardware model, software information, unique device identifiers, and IP address.
(2) Usage Logs: The backup function is disabled by default, and your flight data is not actively uploaded or shared via mobile devices. Unless explicitly authorized by you, we do not have access to your flight log data. Only flight logs from the specified date range you selected will be accessible once permission is granted.
We obtain information from third parties and sources outside our Services (such as our commercial customers and partners), including personal information. If we combine or associate information from other sources with personal information collected through our Services, we will treat the combined information as personal information in accordance with this Privacy Policy.
(1) We may invite you to participate in our product improvement programs to help design new products, services, or improve existing services. If you give your consent, we may collect the following information for Service analysis and research: your account information, device information, diagnostic data, and usage data.
(2) With your consent, we may dispatch technicians to visit you directly to understand your usage of our Services or collect failure reports.
(3) We may also collect additional information that you choose to send regarding you, your device, or your use of Services.
The information collected will be used for the following purposes:
To assist with the registration of our Services for you or your device;
To provide the Services or features you request;
To respond to your requests and inquiries, including those related to your personal information;
To offer promotions and offers related to the Services from us and our partners on our service websites, third-party websites, and social media platforms, as permitted by applicable laws;
To provide software updates, maintenance services, and support for your device;
To provide customer support during your device's warranty period;
To protect the legal rights, property, or security of Autel Robotics, our affiliates, business partners, or customers, including preventing, detecting, and combating fraud, other criminal activities, claims, and liabilities; and
To comply with and enforce applicable legal requirements, industry standards, and our policies, including this Privacy Policy.
Information collected through our Services, devices, or other sources will be used and consolidated for the above purposes. For example, you may store payment information used during purchases on our website to expedite checkout during subsequent purchases.
When using our Services, the types of information collected (as described above) will be shared with the following entities to achieve the aforementioned purposes:
Both branded and unbranded, that are controlled or owned by Autel Robotics.
Third parties that cooperate with us. These business partners may process your personal information under their own control and responsibility. For example, information may be shared with the following types of business partners to the extent necessary:
Third-party payment providers (e.g., UnionPay, Alipay, WeChat Pay, SafePass (Anfubao), and other local providers)
Third-party delivery companies (including SF Express, EMS, AGS, FedEx, and other local delivery companies)
Wireless carriers
Content or feature providers, such as when a Service or feature requested by you is provided by our business partners
Partners performing repairs outside the warranty period
Service providers are companies carefully selected to provide services to or on behalf of us, such as assisting with repairs, operating customer contact centers, providing customer service activities, conducting customer satisfaction surveys, billing, or sending emails on behalf of us. These service providers are also committed to protecting your information.
For example, in compliance with legal requirements, legal processes, or government agencies, courts' orders, your information may need to be disclosed. Additionally, such parties may request your information for law enforcement, national security, anti-terrorism, or other purposes related to public safety.
Information may be disclosed to third parties in the event of a merger, transfer, acquisition, sale, or bankruptcy.
Except for the disclosures described in this Privacy Policy, your information may be shared with third parties when you specifically agree to or request such sharing.
We are committed to protecting your privacy. Physical and technical safeguards have been implemented to ensure the security of your information. However, please note that, despite reasonable measures taken to protect your information, no website, internet transmission, computer system, or wireless connection can be guaranteed to be completely secure.
1. SSL/TLS and other mainstream security technologies are used to encrypt transmission channels. Our information collection, storage, and processing practices (including physical security measures) are regularly reviewed to prevent unauthorized access or tampering with systems.
2. A designated individual is responsible for personal information protection, and related internal control management processes have been established. Access to personal information is strictly controlled based on the principle of least privilege. Personal information will only be retained for the period necessary to achieve the purposes described in this Policy, unless the retention period needs to be extended or is permitted by law.
3. Business partners and service providers are carefully selected, and personal information protection requirements are incorporated into business contracts or audit evaluation activities.
When you use our Services, your personal information may be transmitted, stored, and processed both within and outside the country/region of residence as necessary.
Please note that the data protection laws and other laws in the countries/regions to which your information may be transferred may not be as comprehensive as the laws in your country/region. We will take appropriate measures in accordance with applicable laws to ensure the protection of your personal information.
For Residents of the European Economic Area (EEA), the United Kingdom, and Switzerland Only
When transferring personal information outside of Europe, we will comply with applicable European data protection laws. Measures taken to ensure the security of information transfers include the use of standard contractual clauses approved by relevant data protection authorities.
Regional Data Storage
To comply with data security and localization requirements in different jurisdictions, Autel Robotics applies the following storage and security measures:
Americas: Data generated in the Americas is stored on AWS cloud servers located in the United States. Security measures include encrypted transmission and storage and private read/write controls.
Europe: Data generated in Europe is stored on AWS cloud servers located within the European Union. Security measures include encrypted transmission and storage and private read/write controls.
Other Regions: Data generated in other regions is currently stored in the same manner as in the Americas.
Your personal information belongs to you. You have the right to request details of the information we have collected about you. You may also ask us to provide your personal information in a structured, commonly used, and machine-readable format, delete your information, or correct any inaccuracies. You can contact us at any time by emailing compliance@autelrobotics.com or through the methods provided on our website or within our applications.
However, if you request the deletion of your personal information, you may no longer be able to access the Services we provide. We must retain certain data as required by law and therefore cannot delete it.
For security purposes, we may require you to provide a written request or otherwise verify your identity, which in some cases may be required before processing your request.
We generally do not charge a fee for reasonable requests; however, we reserve the right to charge a reasonable fee for requests that are repeated to an unreasonable extent. We may also decline to process requests that are repetitive, require disproportionate technical effort (e.g., developing new systems or fundamentally altering existing practices), risk the rights and freedoms of others, or are highly impractical (e.g., involving information stored on backup tapes).
For Residents of the European Economic Area (EEA), the United Kingdom, and Switzerland Only
You also have the following additional rights:
You may request that we restrict the processing, sharing, or transfer of your personal information. You may object to our processing of your personal information where we rely on legitimate business interests or where we use your personal information for marketing purposes (including profiling). You have the right to data portability, meaning you can request that we provide your personal information to you or a third party in a machine-readable format.
If you have consented to Autel Robotics processing your personal information, you may withdraw such consent at any time. We will continue to respect your preferences, and this will not affect the lawfulness of processing based on your consent before its withdrawal.
You may exercise these rights by contacting us using the contact information provided at the end of this Privacy Policy. Please note that each right is subject to legal exceptions and limitations, and we may need to retain information for purposes such as backup, archiving, fraud prevention and abuse control, compliance with legal obligations, or other legitimate reasons.
If you believe our processing of your personal information violates data protection laws, you have the right to lodge a complaint with a supervisory authority.
You can find the contact details for all EEA data protection authorities at https://edpb.europa.eu/about-edpb/board/members_en.
For the UK, please visit https://ico.org.uk/global/contact-us/.
For Switzerland, please visit https://www.edoeb.admin.ch/edoeb/en/home/deredoeb/kontakt.html.
We will not retain your personal information for longer than is necessary for the purposes for which it was collected. This means that information will be destroyed or deleted from our systems once it is no longer required. In some cases, your personal information will be anonymized, meaning you can no longer be identified from it.
We implement appropriate measures to ensure that information concerning you is processed and retained according to the following logic:
For at least the duration of providing Services to you;
As required by law, contract, or our statutory obligations;
Only for the period necessary for the purposes for which it was collected and processed, or for a longer period as required by any contract, applicable law, or for statistical purposes, subject to appropriate safeguards.
Certain content, advertisements, and functions in our Services are provided by third parties. These third parties may use cookies, beacons, tracking pixels, and other technologies to collect information about your use of our Services. These third parties are not directly controlled by Autel Robotics, and we therefore advise you to review their respective privacy policies to understand how they use your data.
For certain applications and Services (including social networks), we may receive and store login information, as well as other information you permit us to receive when connecting these applications and Services.
We, along with certain third parties (such as content providers and advertisers), use technologies called cookies, beacons or pixels, and other tools (collectively referred to as "Technologies") to transfer information from your device to servers. These Technologies can be embedded in online content, videos, and advertisements. They allow servers to read certain types of information from your device, recognize when you have viewed specific content or advertisements, and determine the time and date you viewed the content, as well as information about your device, including its IP address. Among other purposes, these Technologies help us to:
1. Remember your information, so you do not have to re-enter it.
2. Track and understand how you use and interact with our Services.
3. Personalize the Services based on your preferences.
4. Manage and measure the availability of the Services.
5. Understand the effectiveness of our communications.
6. Improve our Services.
You can manage or delete cookies based on your preferences. You can clear all cookies saved on your computer, and most web browsers allow you to block cookies. However, if you do so, you may need to manually adjust your user settings each time you visit our website. Please visit the official websites of respective browsers for detailed instructions on changing browser settings. Please note that clearing cookies will delete all corresponding information previously recorded and may impact the security of the Services you use.
If you do not want your activity to be tracked by website beacons and pixel tags, you can unsubscribe from the relevant mailing list at any time.
Our websites and Services are primarily intended for adults. Minors are not permitted to create their own user accounts without the consent of a parent or guardian.
In cases where we collect personal information of minors with parental consent, we will only use or publicly disclose this information as permitted by law, with the explicit consent of the parent or guardian, or when necessary to protect the minor.
Although local laws and customs define minors differently, we treat any individual under the age of 16 as a minor.
If we discover that we have collected personal information from a minor without prior verifiable parental consent, we will take steps to delete such data as soon as possible.
Global Headquarters (Mailing Address):
Autel Robotics Co., Ltd.
601, 701, 801, 901, Building B1, Nanshan Zhiyuan, No. 1001 Xueyuan Avenue, Changyuan Community, Taoyuan Street, Nanshan District, Shenzhen
We have appointed a Data Protection Officer whom you may contact via email:
This U.S. Privacy Policy Supplement (the "U.S. Supplement") sets out additional practices for processing of personal information for residents of the United States and should be read together with the Autel Robotics Privacy Policy. In the event of any conflict between the terms of the Privacy Policy and this U.S. Supplement, the terms of this U.S. Supplement shall prevail.
Additional Uses of Your Information
In addition to the purposes described in the "How We Use Your Information" section above, we may use the personal information of U.S. residents for other purposes, such as developing and training our artificial intelligence algorithms and models.
Autel Robotics's Inability to Access Biometric Data Stored on Your Device
In addition to the categories of personal information Autel Robotics may obtain as described above, certain Services may utilize biometric data stored on your device to provide Service features. We may also automatically generate certain biometric data when using certain Services.
This biometric data will remain on your device and will not be transmitted to, accessed by, or otherwise obtained by Autel Robotics. Autel Robotics does not share this biometric data with third parties. You may delete any registered biometric data or voice wake commands at any time in the relevant settings. As Autel Robotics cannot access this data, it cannot delete it on your behalf.
State Law Privacy Rights
In addition to the rights you enjoy as described in the "What Are Your Rights?" section of the Privacy Policy, you may also, pursuant to applicable law, request to opt out of the following if we make material changes to our Privacy Policy or a privacy notice for a specific Service: (1) the sale of your personal information; (2) the sharing of your personal information for cross-context behavioral advertising; (3) the processing of your personal information for targeted advertising; (4) the collection or processing of your sensitive data; (5) the collection of your personal information through voice recognition features; or (6) the further processing of previously collected personal data in a substantially different manner. Furthermore, you may, pursuant to applicable law, request a list of specific third parties and/or categories of third parties with whom we have disclosed your personal data.
