How to apply for the C2 Class Identification Label for EVO Max series: 

1. Please click here to submit application.

2. Customer service agent will reach out to you after you submit the application.

For more information, you can check our official website.

Autel Robotics EVO Max Series Achieves C2 Certification, Leading the Way in Drone Compliance

How to apply for the C2 Class Identification Label for EVO II V3 series: 

1. Please click here to submit application.

2. Customer service agent will reach out to you after you submit the application.

For more information, you can check our official website.

Autel Robotics EVO II V3 Series Achieves C2 Certification, Leading the Way in Drone Compliance

When you click on [Start Uploading] after downloading the firmware, if it display "Failed to send firmware, reboot aircraft and try again.", please try below solution.

Solution：

Change to a Different Internet Connection.

If the internet IP address is 192.168.1.XX, the connection issue may occur. Please try to switch to a different internet, including using the hotspot.

Turn off Wi-Fi during Uploading Firmware.

Click here to check the video guidance. 

1. Make sure the Smart Controller is connected to the internet.

2. Click to Download the firmware from the APP.

3. Once the firmware has been downloaded, [Start Uploading] appears on the controller. Turn off the Wi-Fi on the controller.

4. Once you turn off the Wi-Fi, click [Start Uploading]. It will take about 1 minute and the aircraft’s LED indicator will start flashing rapidly.

Manual Update the firmware by SD card.

1. Download the firmware from the Autel Robotics website (Firmware download).

2. Put the [ModelC.zip] file onto the SD card.

3. Power on both the aircraft and RC and make sure they are paired up.

4. Insert the SD card into the aircraft, and it will start updating. When the aircraft LED indicators start flashing rapidly, it means the aircraft is currently updating.

1. Products that uses the [Autel Explorer APP]

In Autel Explorer APP→Settings→Remote Control→Remote Control  Matching→Start Paring.

2. Products that use the [Autel Sky APP]

In the Autel Sky APP→Profile→ Connect New Aircraft and follow the steps.

3. Products that use the [Autel Enterprise APP]

Settings → RC settings → Connect to aircraft.

If the problem of frequency mismatch occurs, it is usually because the image transmission version of the aircraft body and the image transmission version of the remote controller belong to different aircraft firmware versions.

The key method to solve this problem is to upgrade or downgrade the versions of the aircraft body or the remote control by SD card to make them belong to the same aircraft firmware version.

Click here to check the firmware table for all models

Example of EVO Max 4T:

The image transmission version of the aircraft body is V1.7.0.123, and the firmware package version of the aircraft to which it belongs is V1.7.0.123.

The image transmission version of the remote control is V1.6.0.123, and the firmware package version of the aircraft to which it belongs is V1.7.0.123.

Then they belong to the same aircraft firmware package version and can be paired up normally.

Step 1: Check the image transmission version of the remote control and which aircraft firmware package version it belongs to.

Step 2: Upgrade or downgrade the corresponding [aircraft firmware package]  through the SD card, to make the versions of the aircraft body and the remote controller belong to the same aircraft firmware package.

The operation on the remote control:

For all series of remote controls, you need to press and hold both of the [Power button] and [Home button] at the same time for more than two seconds before turning on the remote control to enter the pairing up mode.

The operation on the aircraft:

For the Max, Lite, and Nano series, please double-click of the [Power button] after startup to enter the frequency matching mode. The EVO II series enters the frequency matching mode by pressing and holding the [frequency matching button] on the fuselage after startup.

Please check the remote control and the aircraft according to the following steps:

Check the Remote control

Make sure the Power and Home buttons are not damaged by external forces, the buttons have a normal touch, and can rebound normally.

Enter the APP settings to verify whether the remote control can be calibrated. If you find any abnormalities, please directly contact Autel technical support for help.

Check the Aircraft battery

Make sure the battery power button is not damaged by external forces. The button can be touched and rebound normally, and the battery indicator light is normal when pressed.

Enter the APP main interface to check if there is a battery alarm prompt. If you find any abnormalities, please directly contact Autel technical support for help.

Aircraft frequency button check

Make sure the frequency key is not damaged by external forces. The button can be touched and rebound normally, and the indicator light is normal when pressed. If you find any abnormalities, please directly contact Autel technical support for help.

If your aircraft got lost during the flight, please contact our customer service support for help.

Please provide below information:

1.The date when the flyaway occurred and how it occurred.

2.Serial number of the aircraft.

3.Upload the flight record and send us the APP account information.

How to upload flight record: 

Autel Sky ：Click here for tutorial video

Autel Explorer ：Click here for tutorial video

Autel Enterprise ：Click here for tutorial video

If the aircraft is crashed, please contact our customer service for help.

Please provide below information:

1. The date when the crash occurred and how it was crashed.

2.Serial number of the aircraft.

3.Pull the flight log and send to us.

How to pull the flight logs: 

EVO Max 4T by APP :  Click here for tutorial guide

EVO Max 4T by SD card ：Click here for tutorial video

Operation Step Guide:

If the aircraft is crashed, please contact our customer service for help.

Please provide below information:

1. The date when the crash occurred and how it was crashed.

2.Serial number of the aircraft.

3.Pull the flight log and send to us.

How to pull the flight logs: 

EVO II V3 Series : Click here for tutorial video

Lite Series : Click here for tutorial video

Nano Series : Click here for tutorial video

Operation Step Guide:

EVO II V1, V2, and V3 series, Nano, and Lite series :

The firmware upgrade for  is done by inserting the SD card into the drone's card slot. There are no separate firmware packages for the drone Aircraft and remote controller. Instead, there is a single firmware package that includes both the drone Aircraft and remote controller firmware versions.

[How to upgrade both aircraft body and remote controller by SD card]:

Video guidance:
Click here to check the video.

1. Before update/rollback, make sure the drone's battery level is at least 25%.
2. Format the SD card, and copy the installation package to the card.
3. Power on the drone and wait for 2 minutes. Then install the SD card into the slot.
4. The indicators on the arms are flashing, indicating that the update/rollback has started.
5. Wait for 15 minutes.
6. If the indicators are steady on, the update/rollback is complete.
7. Wait for 2 minutes and power on the drone again.
8. Double click the power button.
9. Link and check the update/rollback is successful or not

EVO Max series :

The firmware upgrade is done by inserting the SD card into the USB port of the remote controller. The EVO Max series has separate firmware packages for the drone Aircraft and remote controller, and there is no single firmware package that includes both.

[How to upgrade both of the Aircraft body and remote controller by U disk/card reader in remote controller]:

1. Before update/rollback, make sure the drone's battery level is at least 25%.
2. Format the SD card and copy the aircraft, remote control, or both installation packages into the SD card.
3. Pair the aircraft and the remote control
4. Insert the SD card into the card reader.
5. Insert the card reader into the USB port of the remote control.
6. The remote control will pop up an upgrade window, select "Confirm" to proceed.
7. On the upgrade interface, select "Upgrade All" to proceed with the upgrade.
8. When the lights on all four arms of the aircraft are flashing, it indicates that it has entered the upgrade or downgrade mode.
9. Wait for the upgrade progress bar to complete.
10.Leave the aircraft idle for 2 minutes.
11. Restart the aircraft and the remote control.
12. Double-click the power button to enter the frequency pairing mode.
At this point, the lights on the arms of the aircraft will flash in a regular pattern, indicating that it has entered the frequency pairing mode. Check if the firmware upgrade or downgrade was successful during the frequency pairing process.

[How to upgrade the Aircraft body by SD card]:

1. Format an SD card and copy the "ModelX.uav" file into it. (FAT32 Format)
2. After 1 minute of powering on the aircraft, insert the SD card into the aircraft.
3. If the aircraft's front arm light flashes blue and the rear arm light flashes green, it means that it has entered the upgrade mode, usually for 15 minutes.
4. Wait for the upgrade process, until the arm light stays on, it means the upgrade is successful.
If the upgrade fails, you may see the red light on the arm light blinking slowly.

[How to upgrade the remote controller by U disk/card reader]:

1. Format a U disk and copy the "RC79.uav" file into it. (FAT32 Format)
2. Turn on RC and wait for 1 minute and then insert U disk.
3. Click "Confirm" to enter the upgrade interface, and then click "Update All".
4. Wait for the progress bar to scroll to 100%, restart RC, and check whether the RC version has been successfully upgraded to the target version.
5. If the upgrade fails, unplug the USB disk, restart RC, and upgrade again.

If the firmware package cannot be detected or downloaded, try restarting the device and changing the Wi-Fi hotspot or using a mobile network. Ensure a stable internet connection.

If you encounter error codes, refer to the common firmware upgrade error codes and their corresponding solutions. If you still need help, contact customer service and provide the error code.

Ensure sufficient battery power in the aircraft and remote controller.

Make sure the aircraft is not in flight mode.

Ensure the aircraft's motors are not running.

Avoid connecting the aircraft or remote controller to a computer via a data cable during the upgrade process.

After the upgrade, the firmware version of some modules is V0.0.0.0.

After the upgrade, the firmware version of some modules is N/A.

The firmware was not upgraded to the desired version after the upgrade.

If you can't re-enter the OTA upgrade interface after restarting the aircraft and remote controller, please use the firmware package for SD card upgrade operations.

You can download the firmware packages via our website for below models. Other models ,please contact our customer service for further help.

EVO II Enterprise : https://www.autelrobotics.com/doc/547/
EVO II Dual 640T : https://www.autelrobotics.com/doc/549/
EVO II RTK Series : https://www.autelrobotics.com/doc/551/

Ensure that the batteries of the aircraft and remote control are fully charged.

Ensure that the aircraft is not in flight mode.

Ensure that the motors of the aircraft are not spinning.

Ensure that the aircraft is not connected to the computer data cable.

Pair the aircraft with the remote control.

Connect the mobile device to the remote control and ensure a stable connection.

Confirm that the mobile device has access to the internet.

Check for updates in the app.

If the four arms of the aircraft flash, it indicates that it is in upgrade mode.

Wait for the app to prompt that the upgrade is complete.

Leave the aircraft idle for 1 minute.

Restart the aircraft and remote control.

Pair the aircraft with the remote control again.

Check if the firmware version is correct.

Ensure that the batteries of the aircraft and remote control are fully charged before upgrading or downgrading.

Ensure that the aircraft is not in flight mode.

Ensure that the motors of the aircraft are not spinning.

Ensure that the aircraft is not connected to the computer with a data cable.

Pair the aircraft with the remote control.

Connect the remote control to Wi-Fi (make sure there are no restrictions on accessing any websites in the network environment).

Find and click on the "Version Upgrade" button in the menu.

Software Updates under General > Software Updates > App > Android > Aircraft Firmware

If all four arms of the aircraft flash, it means that it has entered the upgrade or downgrade mode.

Wait for the app to prompt that the upgrade is complete.

Leave the aircraft idle for 1 minute.

Restart the aircraft and remote control.

Put both the aircraft and remote control into pairing mode again.

Check if the firmware version is correct.

Ensure that the batteries of the aircraft and remote control are fully charged before upgrading or downgrading.

Ensure that the aircraft is not in flight mode.

Ensure that the motors of the aircraft are not spinning.

Ensure that the aircraft is not connected to the computer with a data cable.

Format the SD card and copy the aircraft firmware package into it.

After 1 minute of powering on, insert the SD card into the aircraft.

If all four arms of the aircraft flash, it means that it has entered the upgrade or downgrade mode.

Wait for the arms of the aircraft to stay lit continuously, indicating that the aircraft upgrade is complete.

Leave the aircraft idle for 1 minute.

Restart the aircraft.

Put both the aircraft and remote control into pairing mode.

Check if the firmware version is correct.

Ensure that the batteries of the aircraft and remote control are fully charged before upgrading or downgrading.

Ensure that the aircraft is not in flight mode.

Ensure that the motors of the aircraft are not spinning.

Ensure that the aircraft and remote control are not connected to the computer with a data cable.

Pair the aircraft with the remote control.

Format the SD card and copy the aircraft and remote control firmware packages into it.

After 1 minute of powering on, insert the SD card into the aircraft.

If all four arms of the aircraft flash, it means that it has entered the upgrade or downgrade mode.

Wait for the upgrade progress bar to complete.

Leave the aircraft idle for 1 minute.

Restart the aircraft and remote control.

Put both the aircraft and remote control into pairing mode.

Check if the firmware version is correct.

Ensure that the batteries of the aircraft and remote control are fully charged before upgrading or downgrading.

Ensure that the aircraft is not in flight mode.

Ensure that the motors of the aircraft are not spinning.

Ensure that the aircraft is not connected to the computer with a data cable.

Pair the aircraft with the remote control.

Format the SD card and copy the aircraft firmware package into it.

Insert the SD card into a card reader.

Insert the card reader into the USB port of the remote control.

The app interface on the remote control will prompt for an upgrade. Select "Confirm Upgrade".

In the firmware upgrade interface in the app, select the "Confirm Upgrade" button.

If all four arms of the aircraft flash, it means that it has entered the upgrade or downgrade mode.

Wait for the app to prompt that the upgrade is complete.

Leave the aircraft idle for 1 minute.

Restart the aircraft and remote control.

Check if the firmware version is correct.

Ensure that the batteries of the aircraft and remote control are fully charged before upgrading or downgrading.

Ensure that the aircraft is not in flight mode.

Ensure that the motors of the aircraft are not spinning.

Ensure that the remote control is not connected to the computer with a data cable.

Format the SD card and copy the remote control firmware package into it.

Insert the SD card into a card reader.

Insert the card reader into the USB port of the remote control.

The app interface on the remote control will prompt for an upgrade. Select "Confirm Upgrade".

In the firmware upgrade interface in the app, select the "Confirm Upgrade" button.

If the battery indicator light on the remote control flashes, it means that it has entered the upgrade or downgrade mode.

Wait for the app to prompt that the upgrade is complete.

Leave the aircraft idle for 1 minute.

Restart the remote control.

Check if the firmware version is correct.

Ensure that the batteries of the aircraft and remote control are fully charged before upgrading or downgrading.

Ensure that the aircraft is not in flight mode.

Ensure that the motors of the aircraft are not spinning.

Ensure that the aircraft and remote control are not connected to the computer with a data cable.

Pair the aircraft with the remote control.

Format the SD card and copy the aircraft and remote control firmware packages into it.

Insert the SD card into a card reader.

Insert the card reader into the USB port of the remote control.

The app interface on the remote control will prompt for an upgrade. Select "Confirm Upgrade".

In the firmware upgrade interface in the app, select the "Confirm Upgrade" button.

If all four arms of the aircraft flash, it means that it has entered the upgrade or downgrade mode.

Wait for the app to prompt that the upgrade is complete.

Leave the aircraft idle for 1 minute.

Restart the aircraft and remote control.

Check if the firmware version is correct.

Please download the firmware package here and upgrade by SD card: 

https://drive.google.com/drive/folders/1C6M6VUchOfW-T_xvNHT3vhh5yRs6DDJQ

How to upgrade Aircraft by SD card : 

1. Format an SD card and copy the "ModelX.uav" file into it .

2. After 1 minute of powering on the aircraft, insert the SD card into the aircraft.

3. If the aircraft's front arm light flashes blue and the rear arm light flashes green, it means that it has entered the upgrade mode, usually for 15 minutes.

4. Wait for the upgrade process, until the arm light stays on, it means the upgrade is successful. If the upgrade fails, you may see the red light on the arm light blinking slowly.

How to upgrade Remote Controller by U disk(SD card):

1. Format a U disk and copy the "RC79.uav" file into it.

2. Turn on RC and wait for 1 minute and then insert U disk.

3. Click "Confirm" to enter the upgrade interface, and then click "Update All".

4. Wait for the progress bar to scroll to 100%, restart RC, and check whether the RC version has been successfully upgraded to the target version.

5. If the upgrade fails, unplug the USB disk, restart RC, and upgrade again.

If the problem persists, please contact our customer service and provide the serial number of the aircraft and the problem description.

Please restart the aircraft and try to upgrade by OTA again.

Please contact our customer service, provide the serial number of the aircraft and the problem description.

Platforms that support RTMP live streaming (you can contact the staff of the corresponding live feed platform to confirm whether the platform supports RTMP live streaming)

Find the Live section in the settings, turn on the Live switch, and paste in the RTMP address obtained from the live feed platform into the "RTMP address"

Please visit below official website to complete the application to unlock the restriction.

https://www.autelrobotics.com/service/noflight/

1. Your application will be reviewed within 24 hours after the submission. Restriction unlock will be done within 48 hours if the request gets approved.

2. Please make sure your aircraft is in GPS mode when flying.

3. Please check the map in your Autel APP to see whether the current location is in UNLOCK zone.

For Nano and Lite series, you can fast download the shooting raw files via WIFI.

For EVO II series, you will need to use a data cable to connect the aircraft and get them.

Yes, it is supported in Nano and Lite series, while EVO II series do not support.

In the environment where visual sight and the ambient light is in good condition, the obstacle avoidance takes effect when “Return to Home” is on.

The obstacle avoidance, which will turn on when “Return to Home” is triggered, takes effect in the environment where visual sight and the ambient light is in good condition.

Autel aircraft does not support multiple control.

Please ensure your drone is meet with Autel Care activation condition. (Serial number and service key is different.Please distinguish between the number 0 and letter O.)

Please follow your local policy to register the drones.

Yes, you can use the same account.