After sales faqs

  • Does your aircraft support to unlock the NO FLY ZONE

    Models of Nano; Lite; EVO II series products in Autel Robotics are all being supported.

  • How can I unlock the NO FLY ZONE

    Please access into our official site, go to page of "Support", choose "No Fly Zone", then complete the online form. 

    Please go to the site link here for more,

  • My aircraft cannot fly in restriction zone after I submitted NFZ application.

    1).It will be approved in 24hours after submission of No-Fly Zone application,then the unlocking will be validated in 48hours. 

    2). Please make sure your aircraft is in GPS mode when flying. 

    3). Please confirm the unlocking input is fully correct, then check the map in your Autel App, as to see if the current location is in unlocked zone.

  • Does your drone support live broadcast (RTMP)?

    EVO II series drones are compatible with RTMP function in Explorer App.

  • Which remote live streaming platforms does Autel Explorer APP support?

    Platforms that support RTMP live streaming (you can contact the staff of the corresponding live feed platform to confirm whether the platform supports RTMP live streaming)

  • How to use the Live in Autel Explorer APP

    Find the Live section in the settings, turn on the Live switch, and paste in the RTMP address obtained from the live feed platform into the "RTMP address"

  • Whether the obstacle avoidance function is effective when the "Return to Home"

    In a working environment where the ambient light is in good condition, the RTH obstacle avoidance takes effect

  • Will the obstacle avoidance sensors effective still while it was turned off and RTH triggered ?

    Yes it will, when the vision is in good condition.

  • Is Autel aircraft support with multiple control?

    Autel Robotics aircraft is not support wtih multiple control

  • Can I log out the APP during the firmware upgrade process?

    No, it will cause upgrading failure

  • What else can I do when firmware version upgrading failed ?

    To reach Autel Technical Support for firmware version file and via aircraft SD card to try force upgrading. EVO II series firmware version files are available on Autel website.

  • What to do if the firmware upgrade is stuck at 99%

    When the firmware upgrading progress is stuck at 99%, wait for 2 minutes and restart the aircraft and remote controller. At this time, the upgrading has been completed.

  • Why my smart remote controller won't pop up OTA pushing?

    You will need to ensure the smart remote controller is connected to a WiFi and update the Explorer App to the latest released version, then reopen the App check if you could see OTA pushing.

  • I can not activate my Autel Care.

    Please ensure your drone is meet with Autel Care activation condition. (Serial number and service key is different.Please distinguish between the number 0 and letter O.)

  • Am i going to use my real-name for registration?

    Please follow your local policy to register the drones.

  • How do I remove my drone registered information?

    You will need to reach your local drone registeration agency to remove the registered information.

  • Does Autel Sky account compatible to Autel Explorer ?

    Yes, they are using an universal login account.

  • How to get the shooting raw files?

    Nano and Lite series devices can use WiFi fast transmission to download the shooing raw files. As for EVO II series you will need to use a data cable to connect the drone and get it.

  • Can I shoot a picture while recording a video ?

    Yes, it is available for Nano and Lite series, nevertheless, EVO II series are not available for such use.

  • Is my drone compatible with audio recording during video shooting?

    Autel Robotics aircrafts do not have a built-in microphone, and do not support audio recording.