FAQ
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How to purchase the Dragonfish Care series?
Please contact Autel Robotics customer service at (844) MY AUTEL or (844) 692-88 35, email to support@autelrobotics.com or contact the official dealers in your region. They will guide you the process.
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What are the prices of Dragonsish Care series？
Please contact Autel Robotics customer service at (844) MY AUTEL or (844) 692-88 35, email to support@autelrobotics.com or contact the official dealers in your region for detailed information.
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Can I purchase 1 year and 2-year care services for the same Dragonfish?
You can buy only one Dragonfish Care scheme for one Dragonfish.
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Can I ask for refund after buying Autel Care services?
* For Autel Care Standard, Autel Care Standard (2 Years), Autel Care Premium, Autel Care Premium (2 Years), Autel Care Premium (3 Years) :
The Autel Care code is not activated and the refund request is raised within 7 days from the purchase day.
* For Autel Care Standard Extension (2nd Year), Autel Care Premium Extension (2nd Year) :
The Autel Care code is not activated and the refund request is raised before the 1st year Autel Care expires.
* For Dragonfish Care series :
The Services can be returned within 2 months after purchase, if no deduction is used. In such a case, handling fees which are 10% of the price will be deducted.